Home Screen
- What is the Home Screen designed to show?
- What does the 'Total Savings' number on the Home Screen include?
- How do I hide the balances on my Home Screen by default if I don't want them to show?
- If I have chosen to hide Home Screen balances by default, can I temporarily reveal them without having to adjust the default setting?
- I hold multiple Marygold user accounts (e.g. personal & business account), how do I switch between them from the Home Screen?
- How do I access my user profile section from the Home Screen?
Money Pools
- What is a Money Pool?
- Why would I want to use a Money Pool for my Business?
- What is the difference between Money Pools and Accounts?
- Are there any additional costs or charges with business Money Pools?
- How do I create a business account Money Pool?
- How do I close or remove a Money Pool?
Piggy banks
- What is a Piggy Bank?
- What is the difference between a Piggy Banks and a Money Pool?
- Why would I use a Piggy Bank instead of a Money Pool?
- Why do I need to wait 30 seconds to reveal the balance in my Piggy Bank?
- Can I adjust the time delay to make it longer or shorter on a Piggy Bank before the balance is revealed to me?
- Can I convert a Piggy Bank to a Money Pool and vice-versa?
Moving or transferring money
- How long do deposits take to settle?
- How do I deposit into my Marygold Account?
- What is a Primary Account?
- Do I need to authorise each deposit to Marygold within my banking app?
- Can I make a Me2Me transfer between Marygold Money Pools?
- Do you only allow transfers to Marygold via Open Banking payments?
Nudges
- What are Nudges?
- Why are there different types of nudges, and what are they?
- Why are Nudges useful to my business?
- Which businesses are nudges designed for?
- What is a Date Nudge?
- What are 'Reserves for Tax and More' nudges?
External Bank Accounts
- What are 'External Banks Accounts' and 'External Credit Cards'?
- Do I have to link my external banks accounts to get the benefits of using Marygold?
- What does 'linking' an external account to Marygold mean?
- Why would I want to link external bank accounts to the Marygold App?
- Do I have to link an external account in order to use Nudges?
- Why are some of the features available in Nudges dependent on me linking external accounts?
Time-lock
- What is the Time-lock feature and how can it be used?
- How do I turn on a Time-lock?
- How do I turn off a Time-lock from a Money Pool?
- What is the 'trusted email' field for in the Time-lock feature?
- Why would I want to use the 'trusted email' in the Time-lock feature?
- How do I change or remove the trusted email saved in a Time-lock?
Notifications
- What notifications does Marygold use and why?
- What happens if I don't give the Marygold app phone push notification access?
- Why does Marygold use email for some notifications?
- Why are some notifications sent via email, others via system push notifications and others via messages or banners in the Marygold app?
- I'm not receiving iOS or Android Marygold system push notifications. Why?
- I'm not receiving my email notifications. Why?